Curriculum Vitae

Harallambos Dallas

LOCATION: London, UK   

PHONE: +44 7769393128

EMAIL: xaralambos.dallas@gmail.com 

LINKEDIN: https://www.linkedin.com/in/harallambosdall

GITHUB: https://github.com/Harallambos

PERSONAL PROFILE

Motivated Technical Support and Systems Engineer with expertise in cloud infrastructure, automation, and application support. Skilled in Kubernetes, containerization, and cloud platforms (AWS, GCP, Azure) with hands-on enterprise experience. Proven ability to resolve complex technical issues, enhance client experience, and deliver scalable, secure solutions in collaboration with cross-functional teams.

Holding an MSc in Advanced Computing Technologies, I combine strong technical depth with excellent communication skills, recognized as a trusted advisor to clients. Passionate about cloud computing, IT automation, and system optimisation, with a track record of driving efficiency, business continuity, and continuous improvement.

EDUCATION 

2020: MSc Advanced Computing Technologies: Birkbeck University, London, UK

2018: JAMF-Pro Training, JAMF-Pro 200 Course, London, UK

2017: 360 GSP College, MCSA: Windows 7 (680&685), MCTS: Windows Server 2012 (410), MCSA: Office 365 (346&347),   London, UK

2015: IEKEM–TEE DIGITAL ACADEMY, Web Development PHP - MySQL, Athens, Greece

2014: Bachelor’s Degree in Computer Science, Department of Computer Science & Engineering, University of Ioannina, Greece

ACADEMIC PROJECTS & MODULES

BSC - COMPUTER SCIENCE & ENGINEERING

Thesis: “Circle separability Queries in Logarithmic Time” (2013-2014) (Algorithm programmed in C++)

Projects: Object-Oriented Systems Testing Tool (2012-2013) (Programmed in Java)

Modules: Calculus, Linear Algebra, Basic Circuit Theory, Discrete Mathematics, Integrated Digital Design, Object-Oriented Programming Techniques, Software Development, Data Structures, Probability and Statistics, Principles of Programming Languages, Computer Architecture, Electronics, Signals and Systems, Systems Programming, Theory of computation,  Design and Analysis of Algorithms, Numerical  Analysis, Computational Mathematics, Databases, Operating Systems, Artificial Intelligence, Computer Networks, Database Systems, Computer Graphics, Compilers

MSC - ADVANCED COMPUTING TECHNOLOGIES

Projects:  APPLIED MACHINE LEARNING: Training a model using Machine Learning for Cyber Thread Detection

    CLOUD COMPUTING: Develop a RESTFUL API using Django for a twitter-like application called PIAZZA

Modules: Applied Machine Learning, Cloud Computing, Information and Network Security, Internet and Web Technologies, Machine Learning, Mobile Computing, and Internet of Things

PROFESSIONAL EXPERIENCE

IBM United Kingdom | London, United Kingdom                                                         Aug 2022 - Present

Technical Support Professional - Cloud Solutions L2 Support                  

• As a Technical Support Professional, I resolve issues impacting IBM client

business and play a key role in enhancing the client experience. Lead the

problem resolution process through analysis and troubleshooting of billing,

account, technical issues and problems, with a variety of complexity, through

deploying solutions or workarounds to ensure client satisfaction and minimize

business impact.

• My responsibilities will include direct communication with clients, analyzing

diagnostic information, troubleshooting, problem recreation and debugging

client IT environment issues to determine course of action and/or solutions.

Contributing to creating and reusing knowledge assets and content to promote

client self-sufficiency through digital solutions and improve the effectiveness of

the IBM teams. I coordinate and collaborate with Development, Services and

Field teams to ensure technical solutions are relevant, timely and effective. Also

collaborate with Development to drive product quality, functionality,

serviceability, and usability improvements through intelligence gathered from

case data and client feedback.

• Understanding the client’s business impact and technical needs and acting as

their trusted advisor for the successful utilization of IBM products & solutions.

As a leader, I drive improvements and solutions within IBM to ensure they have

the tools, knowledge, and expertise to provide exceptional client experience

with IBM products & services.

Technicolor Creative Studios | London, United Kingdom                                              May 2018 - Aug 2022

Systems Engineer

• Helpdesk / Support via Microsoft Teams, email, RT, Jira, Service Now ticketing systems

• Technical cleaning of VT Machines and General Data Centre Hardware (Upgraded all our Linux HP workstations from CentOS6 to CentOS7, about 100 machines)

• Networking: Configuring Switches, V-LANS, and Patching 

• Installing, licencing, and troubleshooting VFX Tools (Flame, Nuke, Maya, Base-light, Adobe Suite)

• Windows, Linux (CentOS 7), macOS Administration 

• Documentation (Atlassian Confluence) of Systems, Infrastructure and Processes 

• Installing/upgrading/licensing operating systems and software

• Automating using scripting (Python/Bash/PowerShell)

• JAMF-Cloud, Office 365 Suite, Exchange, Active Directory Administration (user accounts & devices)

• Helping migrate all devices (about 150) from the old on-premises JSS to the new cloud JPS 

• Implement a new VPN solution (with OKTA authentication) for 200 Employees 

• Intune Company Portal - Smartphone support (IOS, Android)

• Responsible for the JML (Joiners, Movers, Leavers) and onboarding process and the user’s equipment (Mac, Windows laptops), keeping the asset database updated and disposing of old hardware 

• Access Control System Administration, creating security passes and keeping track of user movements in the building 

AJM Healthcare | London, United Kingdom                                                            Jul 2016 - Apr 2018

Wheelchair Service and Rehabilitation Engineer

• Workshop engineer - recondition and inspection of depot/warehouse stock

• Ordering parts/asset tagging stock, and maintaining the store

• Field engineer - home visits with wheelchair deliveries, repairs, and maintenance jobs

• Providing excellent customer service

• Logistics team operations 

Municipality of Western Achaia | Patras, Greece                                                    Apr 2015 - Aug 2015

Technical Services Office, Desktop Support, Administrator                                                 

• Answering support queries via phone & email

• Documenting and maintaining administration policies and procedures

• Updating and maintenance of the IT service desk  

• Track, monitor and report on all telephone centre incidents within defined SLA’s

• Helping citizens with their paperwork and directing them to the appropriate Municipality service

Computer Technology Institute | Patras, Greece (Internship)                                         Jul 2012- Aug 2012

Web developer  

●  Member of the web development team designed the website: http://www.study4exams.gr

●  This project was a digital learning platform that helped the students prepare for their final exams, and it was subsidised by the Greek Ministry of Education 

●  My project was to design the web page of the module: “Latin Language”, working on the HTML and CSS

CERTIFICATIONS

• Practical Introduction to Quantum-Safe Cryptography

• 2025 IBMer Watsonx Challenge

• Watsonx Orchestrate - IBM Data and A

• IBM Cloud Essentials

• IBM Garage Essentia

• Introduction to Cloud

• Introduction to Containers, Kubernetes, and OpenShift

• Interskill - DevOps Fundamentals

• Turbonomic 8 Cloud ARM Master

• IBM Watsonx Essentials

• Enterprise Design Thinking Practitioner

• Turbonomic 8 ARM PRO

• IBM Growth Behaviours

• Turbonomic Associate 8 - Intermediate

• AWS Cloud Practitioner Essentials

TECHNICAL SKILLS

Programming:

C (good), C++ (good), JAVA (basic), PHP (basic), SQL (basic), PYTHON

Frameworks:                                                        

Django

Web Technologies: 

HTML, XML, CSS, YAML

DBMS: 

MYSQL, MYSQL, MariaDB, AWS RDS

Operating Systems:

LINUX (KALI, UBUNTU, CENTOS, ROCKY), WINDOWS, MACOS

Protocols:

DHCP, DNS, IP/TCP, UDP, HTTP, SSH, LDAP 

Development Tools:                

DEV C++, NETBEANS, ECLIPSE, PYCHARM, COLAB, JUPITER, VISUAL STUDIO CODE, GIT, InteliJ, Openshift Container Platform, Kubernetes, Containers

Virtualisation Tools:                       

HYPER-V, VIRTUAL-BOX, VMWARE, PROXMOX

Ticketing systems:                       

RT, ATLASIAN JIRA SOFTWARE, Service Now, Salesforce(CSP), Cisco BEMS

Networking:                  

Ethernet, Switches, Patching, VLANS, Routing, VPN, Proxy

Security Technologies:                  

Visy-Key Access Control System, VPN, PCoIP, Access Control List (ACL), Antivirus, Identiv-Freedom

Cloud Service Provides:

AWS, GCP, Azure

IBM Products:

Turbonomic - Application Resource Management (ARM), Watsonx Platform (watsonx.ai, watsonx.data, watsonx.governance)

AREAS OF EXPERIENCE:                  

Programming-Scripting, PC hardware & Peripherals, Conference Equipment, Windows Server 2012, Exchange, Sharepoint, Office 365, One Drive, Active Directory, Windows 7/10, macOS, Linux, VPN (OKTA), Exchange, JAMF-Pro, VOIP Phone System (Omni Vista), SCCM, LEOSTREAM, HP RGS remote connection, CyberArk, Atlassian Confluence, Jira

PERSONAL SKILLS:

Hard-working, Adaptable, Flexible, Team player, Supportive, Creative

LANGUAGES:

English (Fluent), Greek (Native), Albanian (Native)

DRIVING LICENSE:                     

Full UK Driving Licence 

PERSONAL INTERESTS:

Programming, Ethical hacking, Capture the flag (CTF) games, Cryptography, Machine learning, Technology, Web Design, Application Design, Systems Build & Design, Sports, Football, Gaming, Reading, Travel, Photography